Return Policy

Last updated: March 30, 2026

1. Our Return Window

We accept returns within 14 days of the delivery date. This is the minimum required by consumer law. After 14 days, we are unable to accept returns unless the item is faulty.

To be eligible for a return, you must contact us before sending anything back. Returns sent without prior approval will not be accepted and may be sent back at your expense.

2. Return Conditions

To qualify for a return, items must meet all of the following conditions:

Unworn, unwashed, and unused
In original condition with all tags still attached
In original packaging
Free from perfume, deodorant, makeup, or any other marks
Accompanied by proof of purchase (order confirmation email)

Sandra Styles reserves the right to refuse a return or reduce the refund amount if items are returned in a condition that suggests they have been used, worn, or damaged by the customer.

3. Non-Returnable Items

The following items cannot be returned under any circumstances:

Sale or discounted items — all sale purchases are final
Underwear and swimwear — for hygiene reasons
Pierced jewellery — for hygiene reasons
Items marked as non-returnable at the time of purchase
Customised or personalised items
Items that have been worn, washed, damaged, or altered by the customer

4. How to Start a Return

Email us at info@stylebysandra.com within 14 days of delivery
Include your order number and reason for return
Wait for our confirmation and return instructions — do not send items before receiving approval
Ship the item back using a tracked shipping method
Share the tracking number with us once sent

We are not responsible for returns lost in transit. Always use a tracked service.

5. Return Shipping Costs

Return shipping costs are the responsibility of the customer, except in cases where the item is faulty or we sent the wrong item.

Original shipping costs paid at checkout are non-refundable.

We recommend using a trackable and insured shipping method. Sandra Styles is not liable for returned parcels that are lost or damaged in transit.

6. Refunds

Once we receive and inspect your return, we will notify you by email. If approved, your refund will be processed within 14 days using your original payment method.

Please note:

Original shipping costs are not refunded
If the returned item does not meet our return conditions, we reserve the right to deduct a restocking fee or refuse the refund entirely
Refunds may take additional time to appear depending on your bank or payment provider — this is outside our control

7. Exchanges

We do not offer direct exchanges. If you would like a different size or colour, please return your item following the process above and place a new order. This ensures the fastest possible processing time.

8. Faulty or Incorrect Items

If you receive an item that is faulty or not what you ordered, please contact us within 48 hours of delivery at info@stylebysandra.com with:

Your order number
A clear description of the issue
Photos of the fault or incorrect item

We will offer a replacement or full refund at our discretion. We are not liable for damage caused by improper use, incorrect washing, or mishandling by the customer.